The Competence and Compliance Department provides training, certification and registration schemes for businesses and personnel operating in the building services engineering industry. The Competence and Compliance Department is responsible for skills policy advice to BESA members, delivering training through BESA Academy and compliance systems that reside within the following Group companies, BESCA Ltd, Engineering SKILLcard Ltd and REFCOM Certification Ltd.

ABOUT THE ROLE

This role is hugely instrumental in the success of BESA as a standard setting body and as a training provider. You will understand the qualification and skills landscape across all four nations, be able to translate that for colleagues and BESA members and be able to support the C&C customer service functions in the Skills Advisory Service and Skillcard with any qualification’s advice. As we move to a new era in competence, this role will be the driving force behind the implementation of competency frameworks, from communication and qualification review to whole system policing. This is vital if we are to achieve a step change to meet the requirements of the building safety act on competence.

Using your quality assurance expertise, you will act as the conscience for BESA Academy, ensuring our online and centre-based training and assessment products are up to date, of high quality and meet the requirements of the standard setting body, competence frameworks, minimum technical competencies (MTCs), awarding body requirements and other relevant standards.

The role will require both internal and external collaboration, across all four nations and will see you as the first point of contact for qualification and skills development for BESA. The role is flexible in terms of location, allowing you to work from home or office to suit your needs. You will be expected to travel periodically to suit the requirements of the role and organisation.

KEY DUTIES

• Project management of the creation and implementation of Competency Frameworks for the BSE Sector

• Project manage the development, review and embedding of sector National Occupational Standards (NOS)

• Lead on qualification updates that meet the requirements of educational systems across all four UK Nations (i.e. Apprenticeships, Short Courses, related schemes)

• Manage the content and quality of BESA Academy’s learning delivery and assessment in line with internal plans, policies and procedures

• Create and manage processes for the purpose of auditing BESA Academy training and assessment provision in line with scheme requirements, compliance and BESA processes

• Lead and manage a risk-based internal assurance and audit schedule for BESA Academy online and centre-based provision, aligning with associated policies and procedures

• Support development of internal and external learning solutions, ensuring quality and assurance is met for BESA Academy products

• Support the Leadership Team to identify, manage and mitigate risks to remain compliant

• Develop and monitor Quality improvement plans

• Provide Internal Quality Assurance for BESA Academy across all areas of activity

• Produce concise reports to inform leaders and managers of key Internal Quality Assurance information, including data sets and action plans relating to audit and compliance activity.

• Support the ongoing development and review of operational policies, procedures, and scheme specification documents providing guidance relating to best practice to those who will utilise such documents.

• Support the Training Centre onboarding process relating to BESA Academy quality standards and technical specifications

• Manage the completion and submission of Quality Action documents as required by funding or regulatory bodies.

• Participate in continuous professional development.

ABOUT YOU

Skills, Knowledge & Experience

Essential

• A clear understanding of the role quality assurance plays in learning delivery

• Experience in developing and managing quality improvement plans

• Excellent understanding of quality assurance and its application to assessment of qualifications, short course outcomes and apprenticeships.

• Knowledge of the processes and policies within awarding organisations.

• Experience of working in collaboration with 3rd party organisations

• Experience in creating a range of practical and theoretical learning and assessment products designed for use in the BSE sector

• Experience of managing and delivering projects.

• A learning and assessment qualification such as: A1, CAVA, V1, IQA

• Full driving licence.

Desirable

• Hold occupational competency and delivery experience within the building services engineering sector

• Experience of managing people and processes.

Personal Attributes

• Demonstrable stakeholder management and communication skills

• Demonstrated integrity, independent thinking, judgement and respect for others

• Ability to work both independently or as part of a team

• Strong organisational and work prioritisation skills and attention to detail

• High level of motivation, self-starter, team-player with the ability to deliver within defined timelines.

• Willingness to travel across the UK as required.

Behaviours
At BESA, we expect all colleagues to demonstrate behaviours that support our culture and values. In this role, the following behaviours are especially important:

• Customer Empathy – We anticipate and address customer challenges to foster connection and meaningful experiences with them

• Accountability – We keep our word and deliver the results we promise, holding others to account to do the same. We actively manage potential consequences and take ownership to address them.

• Continuous Improvement – We are deeply curious to understand how things work for our customers, industry and organisation. We challenge the status quo and look to enhance and evolve everything we do.

• Agility – We respond and adapt swiftly to changing circumstances.

• Commerciality – We make informed decisions that enable profitable and/or sustainable growth.

• Care – We create an environment where people feel valued and heard, providing a sense of belonging.

Closing Date: 21st June 2026

1st Interview Date: w/c 29th June 2026

2nd Interview: Dates will be arranged directly with shortlisted candidates

Don’t meet every single requirement? At BESA, we are committed to building a diverse and inclusive workplace. If you're enthusiastic about this role but your experience doesn't match every requirement perfectly, we encourage you to apply anyway. You might be exactly the candidate we're looking for!

We encourage early applications, as we may close the vacancy once we receive a strong pool of candidates!