Schemes Administrator
If you're detail-oriented and enjoy working in a dynamic environment, we’d love to hear from you!
WE ARE
The Building Engineering Services Association is the UK's leading trade organisation for building engineering services contractors – representing the interests of firms active in the design, installation, commissioning, maintenance, control and management of engineering systems and services in buildings. Want to find out more? Why not check our website? www.thebesa.com
The Competence & Compliance Department operates certification and registration schemes for businesses and personnel operating in the building engineering services industry under the following group companies: BESCA Ltd, Engineering SKILLcard Ltd, REFCOM Certification Ltd and BESA Academy.
ABOUT THE ROLE
The post holder is responsible to the Customer Engagement Team Leader. The purpose of this role is to provide administration support to ensure the efficient and effective administration of SKILLcard related activities and other cross scheme duties as defined by the Line Manager.
Key Duties
- Personnel assessment, registration, recording, reporting, and card production for individuals in the mechanical sector of the building engineering services industry, demonstrating accountability by ensuring all data is accurate and up-to-date.
- Preparing, coding, and vetting SKILLcard applications to ensure they meet the qualifying criteria, showing care in thoroughly reviewing each application to maintain quality standards before issuing the SKILLcard.
- Quality assurance of all SKILLcard applications prior to card issuance, taking accountability for the accuracy of all information and ensuring no errors impact the customer experience.
- Telephone call handling for the SKILLcard helpdesk, actively listening to customer concerns, demonstrating customer empathy by addressing queries with professionalism, and providing timely, clear responses.
- Maintaining service levels and ISO9001 quality standards, exhibiting agility by adapting to changing demands and ensuring high service standards are consistently met.
- General administrative duties to support the daily operations of the SKILLcard department, utilising Microsoft Outlook, Word, and Excel efficiently, continuously looking for continuous improvement in administrative processes to enhance productivity and efficiency.
ABOUT YOU
Qualifications, Skills & Attributes - Essential
- Strong working knowledge of Microsoft Office applications (particularly Excel, Word, and Outlook), demonstrating accountability for producing accurate and timely work.
- Excellent verbal, written, telephone, and interpersonal skills, reflecting care in all communications, ensuring clarity and professionalism when interacting with others.
- Exceptional organisational skills, with the ability to meet deadlines and handle multiple tasks effectively, showing agility in managing shifting priorities.
- Effective time management skills, capable of prioritising tasks and maintaining productivity in a busy environment, ensuring continuous improvement in efficiency.
- Customer-focused, consistently delivering empathetic and helpful responses, demonstrating customer empathy in all interactions.
- Eager to learn new skills, actively seeking opportunities for self-improvement and personal growth, aligning with a mindset of continuous improvement.
- Ability to work as part of a team, collaborating effectively and contributing to team success with a sense of accountability and care.
- A strong respect for confidentiality, ensuring sensitive information is handled with the highest level of professionalism and trust.
- Self-motivated, demonstrating initiative and a commercial approach to work, focused on delivering results and contributing to the business's long-term success.
We will review applications and interview candidates on a rolling basis, so if you are successful, we will be in touch to arrange an interview.
Don’t meet every single requirement? At BESA, we are committed to building a diverse and inclusive workplace. If you're enthusiastic about this role but your experience doesn't match every requirement perfectly, we encourage you to apply anyway. You might be exactly the candidate we're looking for!
- Department
- Competence & Compliance
- Role
- Administrator
- Locations
- Old Mansion House
- Remote status
- Hybrid

Old Mansion House
About BESA
For Better Buildings
For more than 100 years, BESA (The Building Engineering Services Association) has been driving excellence so everyone can expect and experience better buildings, and better buildings support better lives.
We were formerly known as the Heating and Ventilating Contractors’ Association (HVCA).
As a trade body and membership organisation, we’re here to help our members and their customers deliver or specify better building engineering services and a better built environment.
Interested? Check out our website at www.thebesa.com!
Schemes Administrator
If you're detail-oriented and enjoy working in a dynamic environment, we’d love to hear from you!
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