WE ARE

The Building Engineering Services Association is the UK's leading trade organisation for building engineering services contractors – representing the interests of firms active in the design, installation, commissioning, maintenance, control and management of engineering systems and services in buildings - www.thebesa.com.

BESA publishes a range technical and health and safety publications including SFG20, a unique online library of maintenance schedules and related products. It has become the definitive standard for planned maintenance, which is the essential tool for facilities managers, building owners, contractors and consultants,

enabling organisations to stay compliant – www.SFG20.co.uk.

ABOUT THE ROLE

You will work with the wider SFG20 team in support of the sales and processing of SFG20 sales, customer interactions and general administrative support for the client relations team.

Key Duties

• Respond to queries by telephone and email from clients, providing advice and direction as appropriate
• To look to proactively provide first call resolution wherever possible
• Liaise with clients regarding their SFG20 licence
• The daily processing of SFG20 orders received including invoicing and direct debits
• Account administration in the Business Central accounting system database
• Support on Credit Control
• Collation of monthly statistical data on sales and invoicing, payments and direct debits
• Have a clear understanding of the basic functionality within the website to assist clients with general help and guidance
• Day to day account administration within the CRM system (Customer Relationship Management) including updating subscription information
• Identifying improvements to ensure efficient and effective procedures are in place
• Ensure all SFG20 procedures are updated to retain ISO 9001 compliance
• Providing general administrative and support duties to the SFG20 sales team

ABOUT YOU

Skills & Knowledge - Essential

• Good working knowledge of Microsoft Office applications, particularly Word, Excel and Outlook
• GCSE Grade C or above (or equivalent) in Maths and English
• Business administration experience

Skills & Knowledge – Desirable

• Advanced skills in Microsoft Office Applications
• Five GCSE’s Grade C or above (or equivalent)

Personal Attributes - Essential

• Excellent verbal, written, telephone and interpersonal skills
• Excellent organisational skills, including the ability to work to deadlines
• Ability to recognise ways to change or improve administrative processes
• Ability to work in a busy environment
• Self-motivated and eager to learn new skills
• A team worker with a respect for confidentiality

Although this is a remote role there will be times the successful candidate will be required to come into the office to work with the wider team